Refund Policy
Last updated: January 2026
7-Day Satisfaction Guarantee
Not satisfied? Get a full refund within the first 7 days of your subscription.
1. Refund Eligibility
You are eligible for a full refund if:
-
You request a refund within 7 days of your subscription start date -
This is your first subscription with Chereta -
Your account has not been terminated for policy violations
2. Non-Refundable Situations
Refunds are not available in the following cases:
-
Request made after 7 days from subscription start -
Repeat refund requests (one refund per customer) -
Account suspended or terminated for Terms of Service violations -
Promotional or discounted subscriptions (unless otherwise stated)
3. How to Request a Refund
To request a refund, follow these steps:
Contact Support
Email us at refunds@chereta.com with your account details
Provide Information
Include your registered email, phone number, and payment reference
Review Process
We'll review your request within 2 business days
Receive Refund
Approved refunds are processed within 5-7 business days
4. Refund Methods
Refunds will be processed using the original payment method:
Bank Transfer
Refunded to your bank account within 5-7 business days
Telebirr
Refunded to your Telebirr account within 2-3 business days
5. Contact Us
For refund requests or questions about this policy:
Email: refunds@chereta.com
Phone: +251-11-XXX-XXXX
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM EAT